Refund policy

Thank you for shopping at Tukki Jewels. We strive to provide you with high-quality products and excellent customer service. Please read our return policy carefully before making your purchase.

1. Returns

We do not accept returns or exchanges for reasons other than damage incurred during shipping or handling. Please ensure that you carefully review your order before finalizing your purchase.

2. Damaged Items

In the unfortunate event that your item arrives damaged due to shipping or handling, we will gladly replace it for you. To be eligible for a replacement, you must:

  • Contact us within 48 hours of receiving your order to report the damage.
  • Provide clear, unwrapping/unboxing video proof of the damaged item. This video must clearly show the condition of the item upon arrival, including any damage to the packaging.

3. Process for Damaged Items

Once we receive your clear unwrapping/unboxing video proof and confirm the damage, we will initiate the replacement process. Please note the following steps:

  • We may require additional information or documentation to process your replacement request.
  • Replacement items will be shipped to you at no additional cost.
  • If the damaged item is no longer in stock, we may offer you a refund or a suitable replacement of similar value.
  • The replacement process may take up to [insert time frame] from the date your claim is approved.

4. Refunds

We do not offer refunds for any reason other than receiving a damaged item and providing the required video evidence within the specified timeframe. Once we receive and verify the video evidence, we will initiate the process to either replace the damaged item or provide a store credit of equal value, at our discretion.

5. Exclusions

Our return policy does not cover the following:

  • Damage resulting from misuse, neglect, or improper handling of the item by the customer.
  • Normal wear and tear of the product.
  • Items that have been tampered with or altered in any way.

6. Contact Us

If you have any questions or concerns about our return policy, or if you need assistance with a damaged item, please contact our customer service team at sales@tukkijewels.com. We are here to help you!

Note: By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our return policy. We reserve the right to update or modify this policy at any time without prior notice.